Returns & Exchanges
At Freja, we want you to be completely satisfied with your purchase. If your new pieces aren't quite right, we offer a seamless return and exchange process within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Place the items in their original packaging with all tags attached. Ensure the garments are unworn, unwashed, and in their original condition.
Ship It Back
Download and print your pre-paid shipping label, attach it securely to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing